(888) 308-4885
sales@southeasternrestaurantsupply.com

RETURNS AND EXCHANGES POLICY:

Returns

Because of differing warranties and manufacturer policies returns are reviewed on a case by case basis. Any concerns must be submitted to us by email, fax or telephone within 15 days from the date of purchase or 7 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 30% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyer’s responsibility.

The buyer will be responsible for items that are returned due to being shipped to the wrong location, and must insure when obtaining return authorization where the return is being shipped.

Please notify us of a refused shipment so we may process the return shipment once the item has been received in good condition in re-sellable packaging. Used items will no longer be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, Southeastern Restaurant Supply, will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between Southeastern Restaurant Supply, and the customer reached prior to time of delivery. The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. We will not refund packing or shipping charges. The buyer agrees to accept the seller’s decision.

The purchaser agrees that they will abide by Southeastern Restaurant Supply’s decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of Southeastern Restaurant Supply.

If the purchaser thinks there is a misrepresentation regarding the item or it’s condition in our description, or Terms and Conditions, the buyer must relay to the seller why he or she thinks there is a misrepresentation. The seller will review the facts and make a decision regarding the alleged misrepresentation.

Expected Time for Return Processing

Our purchasing dept and accounting staff work hard to process returns and refunds as quickly as possible. Processing refunds can be complicated. Refunds can take up to two billing cycles (60 Days).

The purchaser agrees to authorize Southeastern Restaurant Supply to charge their credit card to deduct all applicable charges before issuing a refund. If returned and the fees exceed the cost of the order you agree to be responsible for the difference.

Returns for Commercial Shipping Addresses

All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 15 days from receipt of your order. Please contact us before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20-30% restocking fee. The return shipping fee for a standard return is the responsibility of the customer submitting the request, minus the 30% restocking fee.

ORDERS POLICY:

Availability

Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact us to check stock on the items you’re purchasing before your order is placed to ensure availability.

Canceling/Modifying an Order

Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact us to cancel the order so you can reorder exactly what you need.

Our warehouse works on the weekends occasionally to package orders so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be cancelled.

If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.

Changing Your Shipping Address

Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location.  If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us. See in section Returns for more information.

PRODUCT POLICIES:

Equipment Parts

Compatible models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact us before placing your order.

Equivalent Items

Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Generic/Unbranded Items

On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact us immediately and we will look into the issue for you.

SHIPPING POLICY:

Normal Shipping Policy

Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or major holidays except by prior arrangement. All shipping transit times quoted are business days (Monday-Friday), not calendar days.

We have designated UPS as the shipping carrier for most of our items: however, some items may exceed UPS’s weight limits. The items that exceed this weight limit will be shipped via freight company. All shipments will be delivered curbside ONLY. Inside delivery, un-crating, or installation not included. Please make arrangements (personnel & equipment) for unloading at your location. Lift gate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ; however, if difference is greater than 20% you will be contacted for approval before we process your order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Southeastern Restaurant Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Expedited delivery cost, including but not limited to 2 day and next day deliveries, are an estimate only. We recommend contacting us before selecting these options online to unsure accurate freight charges. Some orders may be subject to verification of billing or shipping information, and may be delayed because of this.

Free shipping applies only to products that are individually marked with “Free Shipping” or “Free Freight”. These items be shipped via regular ground within the continental United States only. Other charges will apply if you prefer these items to be shipped Next day air, 2nd day air or if there are any other special requirements. Certain areas requiring delivery surcharges for location (example New York, NY) will not be covered under free shipping. The customer will be responsible for the delivery surcharge.

Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.

The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provide to Southeastern Restaurant Supply relating to the delivery or due to the failed delivery attempts by the shipping company.

The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.

       1. The purchaser agrees to accept all items related to the order during delivery attempts.

       2. The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold harmless Southeastern Restaurant Supply, its affiliates and assigns.

       3. The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product, the customer is advised to refuse the shipment and signature of receipt; and call Southeastern Restaurant Supply immediately for assistance in getting a replacement shipment. (Note: if the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer’s responsibility to file a claim with the carrier, Southeastern Restaurant Supply is not responsible for products that are signed for clear of damages, if damages are later discovered.)

Lost Shipments

While we put our best effort into making sure your items arrive on time, there are rare occasions where our carriers will lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier that is delivering your shipment. If there is no movement on the tracking, the terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered to.

SOUTHEASTERN RESTAURANT SUPPLY TERMS OF USE

Image Policy

We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

Image Color Policy

Color Policy: Our images department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

SOUTHEASTERN RESTAURANT SUPPLY'S PRIVACY POLICY

Cookies

In order to uniquely identity each customer, southeasternrestaurantsupply.com uses cookies.

Information Collection and Use

Southeastern Restaurant Supply is the sole owner of the information that is collected from the customers on this site. We do not share any information about you with third parties in any way. Customer Information is used by Southeastern Restaurant Supply to:

        1. Process orders

        2. Send e-mail newsletters full of specials and helpful information to those who opt to receive them.

        3. Monitor traffic patterns to improve our site’s functionality and user-friendliness

We collect customer information with one goal in mind, serving you to the best of our ability!

Sharing Information

At Southeastern Restaurant Supply, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.

PAYMENT METHODS:

These Stripe Checkout User Terms of Service are a legal agreement between Stripe, Inc. (“Stripe,” “we” or “us”) and you, the user of the Stripe Checkout service (“you”). By using the Stripe Checkout service, you agree to be bound by these terms and conditions.

  1. General.
  2. The Stripe Checkout service (“Stripe Checkout”) is technology that makes it easier for merchants on the Internet (“Merchants”) to collect payment from individuals like you. Stripe Checkout also makes it easy for you to store a credit card or debit card (“Payment Credentials”) with Stripe for use across the websites of Merchants who’ve chosen to enable it.
  3. Using Stripe Checkout.

When you check out on the website of a Merchant that has Stripe Checkout enabled, we will ask you if you’d like us to remember you. When you allow us to remember you, Stripe will store certain identifying information, such as a password, your email address, or your mobile phone number (“Stripe Credentials”), and your Payment Credentials. The advantage of remembering you is that it will make your checkout quicker and easier if you come back to the same website, or to any of the other websites that use Stripe (a “Checkout Enabled Site”)–this can be especially handy when you’re on a mobile device or don’t have your credit card in front of you.

If you elect to allow us to remember you, Stripe will use cookies to link your web browser to your Stripe Credentials and recognize when you return to a Checkout Enabled Site. If you come to a Checkout Enabled Site and we don’t recognize you (for example, because you’ve cleared your cookies, logged out, or you’re using a different device), we will provide a way for you to identify yourself and login via your Stripe Credentials (for example, by sending you a verification code via SMS text message). While you are logged in, Stripe will give you the ability to make purchases using your stored Payment Credentials. Stripe may also allow you to make a purchase with your Payment Credentials by sending a message directly from the email address or phone number stored as your Stripe Credentials (for example, to authorize a purchase via SMS).

If you send us text messages, or have us send you one, don’t forget that your carrier might charge you for that.

  1. Our Role.
    Stripe Checkout is a way of storing your Payment Credentials, but it doesn’t change anything else about your relationship with the Merchant you’re paying or your bank or credit card company. You are ultimately responsible for the purchases you make using Stripe Checkout. Also, the Merchant is the one responsible for providing you the goods or services that you purchase using Stripe Checkout, not Stripe. Stripe will use our reasonable efforts to keep your Payment Credentials secure.
  2. Making Changes.
    If you want to delete your Payment Credentials, stop storing information using Stripe Checkout, or change your settings, you can send an email to support@stripe.com.
  3. Representations and Warranties.
    By using Stripe Checkout you represent and warrant that you are at least 18 years of age and that you will not use Stripe Checkout for any fraudulent, unlawful or abusive purpose.
  4. DISCLAIMERS.
    STRIPE CHECKOUT, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON, PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH STRIPE CHECKOUT, ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMISSIBLE BY LAW, STRIPE, ITS AFFILIATES, AND THEIR AGENTS, MERCHANTS OR INDEPENDENT CONTRACTORS (THE “DISCLAIMING ENTITIES”), MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER FOR THE SERVICES OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY STRIPE CHECKOUT, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH STRIPE CHECKOUT. EACH DISCLAIMING ENTITY DISCLAIMS WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICES, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE DISCLAIMING ENTITIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. THE DISCLAIMING ENTITIES SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF PAYMENT TRANSACTIONS. THE DISCLAIMING ENTITIES ARE NOT RESPONSIBLE FOR THE ACCURACY OF ANY PAYMENT INSTRUMENT, OFFER, OR REWARD PROGRAM ITEM INFORMATION, INCLUDING, WITHOUT LIMITATION, WHETHER SUCH INFORMATION IS ACCURATE.
  5. Limitations of Liability; Force Majeure
    IN NO EVENT SHALL ANY DISCLAIMING ENTITY BE RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY, DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES WHICH MAY BE INCURRED IN CONNECTION WITH ANY DISCLAIMING ENTITY OR THE SERVICES, OR ANY GOODS, SERVICES, OR INFORMATION PURCHASED, RECEIVED, SOLD, OR PAID FOR BY WAY OF THE SERVICES, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE DISCLAIMING ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. IN NO EVENT SHALL THE DISCLAIMING ENTITIES’ TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATING TO these Terms of Service EXCEED $10 US Dollars. Each party acknowledges that the other party has entered into these Terms of Service relying on the limitations of liability stated herein and that those limitations are an essential basis of the bargain between the parties. In addition to and without limiting any of the foregoing, no Disclaiming Entity shall have any liability for any failure or delay resulting from any condition beyond the reasonable control of such party, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures and Internet disturbances.
  6. Governing Law
    These Terms of Service will be governed by the laws of California, except for California’s choice of law rules, and applicable federal United States laws. Each party agrees to submit to personal and exclusive jurisdiction of the courts located in Santa Clara County, California.
  7. Notice
    Notices and other communications to you may be made by mail, email, postings on the Stripe Website or other reasonable means. We may also provide notices of changes to the Terms of Service or other matters by displaying links to notices on the Stripe Website. Notice to Stripe may be made to Stripe, Inc., 3180 18th Street, San Francisco CA 94105.
  8. Modification of Terms of Service
    We have the right, in our sole and absolute discretion, to change, modify, or amend any portion of these Terms of Service at any time by posting notification here or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, after the initial posting and shall apply on a going-forward basis with respect to transactions initiated after the posting date. In the event that you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Stripe Checkout.
  9. Assignment
    You may not assign these Terms of Service or any rights or obligations hereunder, by operation of law or otherwise, without our prior written approval and any such attempted assignment shall be void. We reserve the right to freely assign these Terms of Service and the rights and obligations hereunder, to any third party without notice or consent. Subject to the foregoing, these Terms of Service shall be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.
  10. Survival
    Upon termination of your use of Stripe Checkout or termination of these Terms of Service for any reason, in addition to this section, the following sections shall survive termination: Sections 5 through 13.
  11. Miscellaneous
    Stripe failure to exercise or enforce any right or provision of the Terms of Service will not be considered a waiver of that right or provision. If any provision of these Terms of Service shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect and remain enforceable between the parties. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. these Terms of Service, including Stripe’s policies governing Stripe Checkout referenced herein, constitutes the entire agreement between you and Stripe with respect to the use of Stripe Checkout. these Terms of Service is not intended and shall not be construed to create any rights or remedies in any parties other than you and Stripe which each shall be a third party beneficiary of these Terms of Service, and no other person will have the ability to assert any rights as a third party beneficiary under these Terms of Service.